Refund policy
Return & Refund Policy — Darves
Final Sales
We do not accept returns, exchanges, or refunds for changes of mind, personal preferences, or purchases made in error.
For safety and storage reasons, we do not accept physical returns of food, refrigerated products, or frozen products. This does not prevent us from reviewing claims involving incorrect or defective products.
Shirts & Other Merchandise
We do not offer exchanges or returns for sizes, styles, or colors incorrectly selected by the customer. Please review product descriptions and available measurements before purchasing.
If you receive a defective item or an item different from what you ordered, contact us so we can review the issue. Do not return merchandise without prior authorization.
Cancellations
Once an order is confirmed, we do not accept cancellations due to a change of mind.
If we cannot meet the stated dispatch timeframe, we will notify you and offer the option to accept a revised date or cancel for the applicable refund, as required by law.
Deadline for Reporting Issues
Inspect your order upon receipt. Visible damage, missing items, or incorrect products must be reported within 24 hours of delivery or pickup.
Please include:
- Your order number.
- A description of the issue.
- Photos of the affected products, packaging, and shipping label, where applicable.
After this deadline, Darves will not accept these requests unless applicable law requires otherwise. Filing a claim does not guarantee a refund or replacement; all requests are subject to verification.
Defects that are not visible upon receipt must be reported as soon as they are discovered.
Situations Not Covered
We do not offer refunds or replacements for spoilage or loss caused by:
- An incorrect or incomplete address provided by the customer.
- Customer delays in collecting a package after correct delivery.
- Heat exposure, improper storage, or improper handling after receipt.
- Use or preparation that does not follow the product’s instructions.
Shipping Incidents
Once we hand your order to the carrier, the carrier handles transportation, tracking, and delivery.
Delays, losses, or damage attributable solely to the carrier do not automatically qualify for a refund or replacement from Darves.
Customers must contact the carrier directly and initiate a claim using their tracking number when the carrier allows recipients to file claims. If the carrier requires the sender to file, the customer must notify Darves and provide the necessary documentation so we can submit the claim.
Claims are subject to the requirements, deadlines, and coverage of the selected shipping service. Claim approval or compensation is not guaranteed.
Review & Refunds
Each request will be evaluated based on the evidence, the cause of the issue, and applicable rights. Requests without sufficient evidence may be denied where permitted by law.
Where appropriate, a replacement or partial or full refund will be offered. A replacement or store credit will not be imposed in place of a legally required refund.
Refunds will be issued to the original payment method. We will notify you when your refund is processed; the time it takes to appear in your account depends on your bank or payment provider.
Charges for shipping services properly performed are nonrefundable for changes of mind or customer errors, except where a refund is legally required.
Contact
To report an issue, use the customer service contact listed on our website and include your order number.
This policy does not affect consumer rights provided under applicable law.